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Check your order deadline
Check the change deadline for the delivery you want to manage under Order Status in Upcoming Orders. 1. Sign in and open Upcoming Orders. 2. Select the delivery date and the corre…
1 min readChange the meals in an upcoming order
You can change meal selections while the selected order is open for changes. Save with Confirm Order, then check the saved selections. 1. Open Upcoming Orders and select the deliv…
1 min readAsk about a change after your order locks
Contact support promptly if you need to change a locked or processing order. Self-service editing may be closed, and the order may be too far along to change. 1. Open the affected…
1 min readSkip one delivery
Skip the selected delivery before its lock deadline when you do not want that week's order. Check the date and household member carefully. 1. Open Upcoming Orders and select the d…
1 min readRestore a skipped delivery
You can restore a skipped delivery while it is eligible and before its displayed lock deadline. Check the saved order status after turning it back on. 1. Open Upcoming Orders and…
1 min readPause your deliveries
Pause deliveries when you want a temporary break. Review the pause preview for deliveries that will still arrive and the actual return date before confirming. 1. Sign in and open…
1 min readResume paused deliveries
Choose Resume Orders in Account Actions when you want to return from a pause. Read the result: a resume request can be waiting for the menu while deliveries remain paused. 1. Open…
1 min readCancel your subscription
Use Deactivate in Account Actions to cancel your subscription. Complete the final confirmation and check the successful result. 1. Sign in and open Account Settings. 2. Go to Acco…
1 min readReactivate your subscription
Use the reactivation option shown for your deactivated account to restart the subscription. After it succeeds, review your upcoming orders to see the next scheduled delivery. 1. S…
1 min readAsk about canceling an order already charged
Contact support promptly if you want to cancel an order that has already been charged. A locked or processing order may be too far along to stop. 1. Open the delivery in Upcoming…
1 min readChange your saved delivery address
Update your saved delivery address in Account Settings, then review the result for each affected order. 1. Open the account settings page and choose Delivery Settings. Quick setti…
1 min readRequest an address change for one delivery
Contact support when only one delivery should go to a different address. State that the change is temporary, because changing your primary address may affect other eligible orders.…
1 min readReport a delivery going to the wrong address
Contact support immediately if a delivery is going to the wrong address. Rerouting may no longer be possible once delivery is underway. 1. Check the delivery date, current status…
1 min readTrack your delivery
Open the selected delivery in Upcoming Orders and look for Tracking. Check updates for that delivery date, as arrival times can vary between deliveries. 1. Sign in and select the…
1 min readReport a missing delivery
Contact support promptly if the provided delivery window has passed or tracking says delivered but you cannot find your order. 1. Confirm the delivery date in Upcoming Orders. 2.…
1 min readGet help with missing delivery texts
If an expected delivery text has not arrived, check the delivery date, your saved phone number and message filters. A missing text alone does not tell you whether the order was del…
1 min readChange your account email
Use the Email edit control in Account Settings while signed in. The form requires your current password; enter it only in the secure account form. 1. Sign in to the account you wa…
1 min readChange your account password
Use the Password edit control in Account Settings when you can sign in and know your current password. 1. Sign in and open Account Settings. 2. Open the password-edit form. 3. Ent…
1 min readChange the name on your account
Edit your account name in Account Settings, then check that the saved name is displayed. 1. Sign in to the intended account. 2. Open Account Settings and the Name edit control. 3.…
1 min readChange your account phone number
Use the Phone edit control in Account Settings to update your number, then check the saved result. 1. Sign in and open Account Settings. 2. Open the Phone edit control. 3. Enter t…
1 min readGet back into your account
Start from the sign-in page with the email associated with your Tough Cookies account. 1. Check that the email address is spelled correctly. 2. If you forgot your password, choose…
1 min readChange your ongoing meal count
Use the selected member's Plan Settings for an ongoing change to the number of meals. Check the affected orders after saving. 1. Open Account Settings → Plan Settings. 2. Find the…
1 min readChoose how many meals to order
Choose from the meal counts offered for your selected plan. Review the displayed quantity and price before confirming. 1. Open the plan options during signup. For an existing acco…
1 min readChange your ongoing meal plan
Use Plan Settings to change a household member's ongoing plan. Review the offered choices and check upcoming deliveries after saving. 1. Open Account Settings → Plan Settings. 2.…
1 min readFind the current menu
Open On the Menu on the Tough Cookies website to browse the meals currently listed. Menus change, so check the current listing for availability. 1. Open On the Menu. 2. Review the…
1 min readRequest a later first delivery
Contact support promptly if you need a later first delivery. The change is a request until the team confirms it. 1. Sign in and open your first delivery in Upcoming Orders. 2. Not…
1 min readCheck delivery availability for your address
Check delivery availability using the ZIP code for the address where you want the meals delivered. Then review the delivery options and fee offered for that address before ordering…
1 min readCan I exchange a delivered meal?
If you received an incorrect meal, have a quality concern or want to ask about a delivered order, contact support so the team can review the issue. Include your delivery date, the…
1 min readTell us about a problem with your meals
Contact support with the meal name and delivery date if something about your meals did not meet your expectations. Specific details help the team review the right order and underst…
1 min readPlace your first subscription order
Start on the Tough Cookies website, check delivery availability for your address and review the plan and order details before confirming your subscription. The subscription continu…
1 min readUnderstand how your subscription continues
Tough Cookies is a recurring weekly subscription without a long-term contract. Review your upcoming deliveries regularly and make any changes before the deadline for the affected o…
1 min readPrepare for a delivery when you are not home
You do not need to sign for your delivery. The order can be left at the delivery location, so provide clear drop-off instructions and arrange to bring the meals inside promptly. 1…
1 min readFind an upcoming delivery in your account
Sign in and open Upcoming Orders to find the delivery you want to review. Select the intended date and household member before checking or changing an order. Check the delivery da…
1 min readReport missing or incorrect meals
Compare the meals you received with the order for that delivery date, then contact support about any missing or incorrect items. - Your name and account email, sent privately. - T…
1 min readCheck whether your meals arrive together
Check the scheduled date and meal list for each order. Use that order’s delivery information rather than assuming every delivery is on the same day. If you have separate orders, h…
1 min readCheck that your first order is saved
After choosing your first meals, save the selections and check the first delivery in Upcoming Orders. Selecting meals in the editor is only part of the process. 1. Make sure the s…
1 min readRequest a different delivery day
An eligible upcoming delivery may show an option to change its date. Review the option for that specific order and check the result after confirming. 1. Open Upcoming Orders and s…
1 min readChoose meals for your nutrition goals
Compare nutrition information for the exact meals and portions you are considering. A plan name alone does not tell you the calories, carbohydrates, fat or sodium in every dish. 1…
1 min readHow we approach food preparation
We cook meals from scratch in our kitchen outside Boston, including preparing vegetables and making marinades and sauces in-house. Our meals arrive fresh and fully cooked, ready fo…
1 min readFind portions to share
Open the current menu and check Sides & Proteins for separate items to serve alongside meals or share. Some items are described as family-style. Check the exact item description f…
1 min readFind vegetarian meals
Yes, vegetarian meals are offered. Open the current menu, choose the delivery week you need, and look for the V badge. Review the meal details and ingredients, including sauces an…
1 min readFind vegan meals
Yes, vegan meals are offered. Open the current menu, choose the delivery week you need, and look for the VG badge. Check the complete meal details and ingredients, including sauce…
1 min readAsk about a medical dietary requirement
If you have a medical dietary requirement, review the exact meal’s ingredient and nutrition information and ask about anything unclear before ordering. A plan name or dietary optio…
1 min readAre all meals gluten-free?
Some meals contain gluten, so check the ingredients for the exact dish you want. A standard recipe and a requested gluten-free modification may have different ingredients. Review…
1 min readContact Tough Cookies support
Call 781-436-0235 or send us a message. Include your account name or email, order number if available, delivery date, and a short description of the issue. For a meal or packaging…
1 min readWhat is Tough Cookies?
Tough Cookies is a meal-delivery subscription service offering fresh, fully cooked prepared meals. Choose meals for your deliveries, then reheat each meal using the instructions su…
1 min readReheat a refrigerated meal
Your meals are fully cooked and made to enjoy fresh. Follow the heating instructions supplied for the particular meal. Meal details in your account also include guidance; if an ins…
1 min readUnderstand individual meal portions
Individual prepared meals are intended as single portions. The amount of food varies by meal and portion option. Review the portion and serving information for the meal you are co…
1 min readFind a meal’s ingredients and nutrition
Open the meal details on On the Menu to find its ingredients and available nutrition information. Check the exact meal and portion or variation you are considering. 1. Open On the…
1 min readDispose of meal containers and sleeves
Check the sleeve, bowl and lid separately before disposing of them. Look for material markings and disposal instructions on each component. Follow the instructions on the item and…
1 min readWhere are Tough Cookies meals prepared?
We prepare our meals in our kitchen just outside Boston. For a question about a particular meal or how it is prepared, contact support with the meal name. A kitchen location is n…
1 min readStore meals and check the use-by date
Refrigerate your meals when they arrive and use the shelf life and use-by date printed on each meal label. Check each label because the dates and instructions can differ by meal.…
1 min readPropose a collaboration with Tough Cookies
Use the contact page to tell us about a collaboration. Choose Partnership where offered. Include who you are, your idea, relevant links, the intended audience, and any proposed ti…
1 min readHandle meals when your delivery arrives
Bring your meals inside and refrigerate them as soon as your delivery arrives. Follow the storage instructions supplied with each meal. Plan how the meals will be brought inside a…
1 min readReturn your delivery bags
Leave your used delivery bags in your usual drop-off spot when you are receiving your next order. The delivery team will take the bags back when bringing the new delivery. If you…
1 min readChoose a gluten-free or dairy-free option
Plan customization includes gluten-free, dairy-free and combined gluten-and-dairy-free choices. Check the specific meals and any unclear modifications with the team. 1. Open the d…
1 min readView the card on your account
View saved cards by opening the account settings page and selecting Payment Method to open Payment Settings. The card marked Primary is your primary saved payment method. 1. Sign…
1 min readReplace your payment card
Add the new card in Payment Settings, then set it as Primary. Confirm the result before treating the change as complete. 1. Sign in, open the account settings page and select Paym…
1 min readRemove a saved payment card
Payment Settings lets you remove a saved card when another payment method remains on the account. 1. Open the account settings page and select Payment Method to open Payment Setti…
1 min readFind the price for your meal plan
Use the current amounts shown for the plan, portion option and number of meals you choose. 1. Open the current plans and menu choices on the Tough Cookies website. 2. Choose the p…
1 min readApply a promo code
Enter a promo code in the promotion field shown during signup, or use Redeem Coupon in Payment Settings for an existing account. Enter the code exactly as supplied and apply it us…
1 min readAsk for pricing on a larger order
Contact support if you need more meals than the quantities shown on the website, or need a quote for a larger order. Include: - The expected number of meals per week. - The plan…
1 min readCheck the tax on your order
Check the confirmation or order record for the specific delivery or charge you are reviewing. Look for any sales-tax line and compare it with the displayed order total. Check the…
1 min readBuy Tough Cookies as a gift
Open the Gift Cards page and choose Buy Gift Card. 1. Choose an amount and design from the purchase form. 2. Enter the recipient and delivery details requested. Digital gift cards…
1 min readRedeem a gift card
Use Redeem Gift Card in Payment Settings to submit a gift code to your account. 1. Sign in, open the account settings page and select Payment Method to open Payment Settings. 2. C…
1 min read
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