Overview
Contact support immediately if a delivery is going to the wrong address. Rerouting may no longer be possible once delivery is underway.
Send the details
- Check the delivery date, current status and address in Upcoming Orders.
- Send the incorrect and correct addresses in the private support conversation.
- Include the latest tracking update and any access instructions needed for the correct location.
- Explain whether the driver is on the way or the order is already marked delivered.
- Wait for the team to confirm the available next step.
Check the affected order
Your saved account address and the address on a locked order can differ. Saving a primary address does not confirm that this delivery was redirected. Tell support about an old address retained on the order or any partial update failure.
Keep addresses and entry details out of public comments. For a delivery marked delivered that you cannot find, see Report a missing delivery.