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Resume paused deliveries

TC
Tough Cookies Help Center

1 min read

A chef preparing a fresh Tough Cookies chicken and rice meal

Overview

Choose Resume Orders in Account Actions when you want to return from a pause. Read the result: a resume request can be waiting for the menu while deliveries remain paused.

Request an early return

  1. Open Account Settings → Account Actions while the account is paused.
  2. Choose Resume Orders.
  3. Read the response shown.
  4. Open Upcoming Orders and review the available delivery dates, statuses and meal-selection deadlines.
  5. Check the meals for any delivery open for changes.

If the resume is pending

A message saying the account is waiting for the menu means a new delivery may not yet be scheduled. Contact support if you need help understanding the next available date.

Review each delivery before assuming a previously skipped week has restarted. Payment and delivery status need their own confirmation.

If your account is deactivated, see Reactivate your subscription.

Unpacking meals from a Tough Cookies delivery tote

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