EXPLORE THE HELP CENTER
Your plan & account
Make your plan fit your life. Pause, resume, or update your details.
Pause your deliveries
Pause deliveries when you want a temporary break. Review the pause preview for deliveries that will still arrive and the actual return date before confirming. 1. Sign in and open…
1 min readResume paused deliveries
Choose Resume Orders in Account Actions when you want to return from a pause. Read the result: a resume request can be waiting for the menu while deliveries remain paused. 1. Open…
1 min readCancel your subscription
Use Deactivate in Account Actions to cancel your subscription. Complete the final confirmation and check the successful result. 1. Sign in and open Account Settings. 2. Go to Acco…
1 min readReactivate your subscription
Use the reactivation option shown for your deactivated account to restart the subscription. After it succeeds, review your upcoming orders to see the next scheduled delivery. 1. S…
1 min readChange your account email
Use the Email edit control in Account Settings while signed in. The form requires your current password; enter it only in the secure account form. 1. Sign in to the account you wa…
1 min readChange your account password
Use the Password edit control in Account Settings when you can sign in and know your current password. 1. Sign in and open Account Settings. 2. Open the password-edit form. 3. Ent…
1 min readChange the name on your account
Edit your account name in Account Settings, then check that the saved name is displayed. 1. Sign in to the intended account. 2. Open Account Settings and the Name edit control. 3.…
1 min readChange your account phone number
Use the Phone edit control in Account Settings to update your number, then check the saved result. 1. Sign in and open Account Settings. 2. Open the Phone edit control. 3. Enter t…
1 min readGet back into your account
Start from the sign-in page with the email associated with your Tough Cookies account. 1. Check that the email address is spelled correctly. 2. If you forgot your password, choose…
1 min readChange your ongoing meal count
Use the selected member's Plan Settings for an ongoing change to the number of meals. Check the affected orders after saving. 1. Open Account Settings → Plan Settings. 2. Find the…
1 min readChange your ongoing meal plan
Use Plan Settings to change a household member's ongoing plan. Review the offered choices and check upcoming deliveries after saving. 1. Open Account Settings → Plan Settings. 2.…
1 min readUnderstand how your subscription continues
Tough Cookies is a recurring weekly subscription without a long-term contract. Review your upcoming deliveries regularly and make any changes before the deadline for the affected o…
1 min read
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