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Payments & gifts
Find answers about payments, pricing, and gift cards.
View the card on your account
View saved cards by opening the account settings page and selecting Payment Method to open Payment Settings. The card marked Primary is your primary saved payment method. 1. Sign…
1 min readReplace your payment card
Add the new card in Payment Settings, then set it as Primary. Confirm the result before treating the change as complete. 1. Sign in, open the account settings page and select Paym…
1 min readRemove a saved payment card
Payment Settings lets you remove a saved card when another payment method remains on the account. 1. Open the account settings page and select Payment Method to open Payment Setti…
1 min readFind the price for your meal plan
Use the current amounts shown for the plan, portion option and number of meals you choose. 1. Open the current plans and menu choices on the Tough Cookies website. 2. Choose the p…
1 min readApply a promo code
Enter a promo code in the promotion field shown during signup, or use Redeem Coupon in Payment Settings for an existing account. Enter the code exactly as supplied and apply it us…
1 min readAsk for pricing on a larger order
Contact support if you need more meals than the quantities shown on the website, or need a quote for a larger order. Include: - The expected number of meals per week. - The plan…
1 min readCheck the tax on your order
Check the confirmation or order record for the specific delivery or charge you are reviewing. Look for any sales-tax line and compare it with the displayed order total. Check the…
1 min readBuy Tough Cookies as a gift
Open the Gift Cards page and choose Buy Gift Card. 1. Choose an amount and design from the purchase form. 2. Enter the recipient and delivery details requested. Digital gift cards…
1 min readRedeem a gift card
Use Redeem Gift Card in Payment Settings to submit a gift code to your account. 1. Sign in, open the account settings page and select Payment Method to open Payment Settings. 2. C…
1 min read
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