Overview
Contact support promptly if you want to cancel an order that has already been charged. A locked or processing order may be too far along to stop.
Check the order and request a review
- Open the delivery in Upcoming Orders and check its date and status.
- If it still allows changes, follow the relevant skip or meal-change guide and check the saved result. An order edit or skip does not by itself confirm a refund.
- Send support the account name or email, delivery date and the order you want reviewed.
- Explain whether the concern is the delivery, an unexpected charge or both.
- Wait for confirmation of the outcome for that order.
Keep charge details in the private conversation. Do not send your password or full card number.
Canceling the subscription can leave an already-locked order in place. Support must review the order's progress before confirming any cancellation or refund.
