Overview
If an expected delivery text has not arrived, check the delivery date, your saved phone number and message filters. A missing text alone does not tell you whether the order was delivered.
Check the basics
- Open Upcoming Orders and confirm the delivery date and saved order status.
- Look for an available Tracking link on that delivery.
- Open Account Settings and check the saved phone number.
- Check blocked-message, filtering and spam settings on your phone.
- Contact support if the texts are still missing or the delivery needs immediate attention.
Tell the team which delivery you expected updates for and whether tracking is available. Share your callback number only in the private conversation.
If the number needs changing, see Change your account phone number. Saving a corrected number does not confirm that an earlier text was resent or that a future text reached your device.