Overview
Start from the sign-in page with the email associated with your Tough Cookies account.
Recover access
- Check that the email address is spelled correctly.
- If you forgot your password, choose Forgot Password and follow the instructions sent to that email.
- The sign-in page also offers Email me a login link and a text-code option when a phone is on file. Use an option you can access.
- If a message does not arrive, check spam, junk and message filtering.
- Complete the recovery instructions in the secure flow and return to your account.
If you use several email addresses, check which one belongs to this subscription. Requesting an email or text alone does not confirm its delivery.
Still unable to sign in?
Contact support if you no longer have access to the saved email or phone. Explain the step that failed and the message shown. Keep passwords, verification codes and reset links out of the conversation.
Include the delivery date if an order needs attention. Account recovery and changes to that order are separate tasks.
