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Request a different delivery day

TC
Tough Cookies Help Center

1 min read

Unpacking fresh meals from a green Tough Cookies delivery tote

Overview

An eligible upcoming delivery may show an option to change its date. Review the option for that specific order and check the result after confirming.

Request the change

  1. Open Upcoming Orders and select the intended delivery.
  2. Open the reschedule option if it is available.
  3. Review the alternative delivery day shown. If you need to change your ongoing schedule or several deliveries, contact support to confirm the scope.
  4. Confirm the change and wait for it to finish.
  5. Reopen the affected delivery and check that the new date is shown.

Use the availability shown for that order. A meal-editing deadline does not, by itself, confirm whether rescheduling is available.

If no option is available

Contact support with the current delivery date and the date you are requesting. Not every order or address is eligible. Keep following the existing schedule until the team confirms a change.

Check later deliveries separately to see whether the ongoing schedule changed. For a first delivery, also see request a later first delivery.

Unpacking meals from a Tough Cookies delivery tote

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