Overview
Contact support promptly if you need to change a locked or processing order. Self-service editing may be closed, and the order may be too far along to change.
Send a clear request
- Open the affected delivery in Upcoming Orders.
- Note its delivery date and current Order Status.
- Explain exactly what needs to change, including the meal, quantity or delivery detail involved.
- Wait for the team to confirm what can still be changed.
Include the account name or email in the private support conversation. Keep passwords and full payment-card details out of the message.
While the request is being reviewed
Treat the order currently shown as the order in place. A message alone does not confirm an edit, cancellation or refund. Updating a future plan or saved address may leave a locked order unchanged.
The team must review the specific order before confirming a late change.
