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Delivery & tracking
From our kitchen to your door. Find help with your delivery.
Change your saved delivery address
Update your saved delivery address in Account Settings, then review the result for each affected order. 1. Open the account settings page and choose Delivery Settings. Quick setti…
1 min readRequest an address change for one delivery
Contact support when only one delivery should go to a different address. State that the change is temporary, because changing your primary address may affect other eligible orders.…
1 min readReport a delivery going to the wrong address
Contact support immediately if a delivery is going to the wrong address. Rerouting may no longer be possible once delivery is underway. 1. Check the delivery date, current status…
1 min readTrack your delivery
Open the selected delivery in Upcoming Orders and look for Tracking. Check updates for that delivery date, as arrival times can vary between deliveries. 1. Sign in and select the…
1 min readReport a missing delivery
Contact support promptly if the provided delivery window has passed or tracking says delivered but you cannot find your order. 1. Confirm the delivery date in Upcoming Orders. 2.…
1 min readGet help with missing delivery texts
If an expected delivery text has not arrived, check the delivery date, your saved phone number and message filters. A missing text alone does not tell you whether the order was del…
1 min readRequest a later first delivery
Contact support promptly if you need a later first delivery. The change is a request until the team confirms it. 1. Sign in and open your first delivery in Upcoming Orders. 2. Not…
1 min readCheck delivery availability for your address
Check delivery availability using the ZIP code for the address where you want the meals delivered. Then review the delivery options and fee offered for that address before ordering…
1 min readPrepare for a delivery when you are not home
You do not need to sign for your delivery. The order can be left at the delivery location, so provide clear drop-off instructions and arrange to bring the meals inside promptly. 1…
1 min readCheck whether your meals arrive together
Check the scheduled date and meal list for each order. Use that order’s delivery information rather than assuming every delivery is on the same day. If you have separate orders, h…
1 min readRequest a different delivery day
An eligible upcoming delivery may show an option to change its date. Review the option for that specific order and check the result after confirming. 1. Open Upcoming Orders and s…
1 min read
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