Overview
Open the selected delivery in Upcoming Orders and look for Tracking. Check updates for that delivery date, as arrival times can vary between deliveries.
Find tracking and arrival information
- Sign in and select the order you are expecting.
- Confirm its scheduled delivery date.
- Open Tracking when the link is available.
- Read the latest status and any estimated arrival information.
- Review delivery messages for the same date.
Tracking is available when the delivery service supplies a link and the order is in a delivery-related status. A missing link alone does not mean the order is late or lost.
A tracking estimate is an estimate rather than a guaranteed appointment time. Use information for your order instead of a previous week's arrival time.
Need help?
Contact support with the delivery date and latest status if arrival information is missing or you have a same-day concern.
If the provided delivery window has passed, or tracking says delivered and you cannot find the order, see Report a missing delivery. If delivery texts are missing, see Get help with missing delivery texts.