Overview
Contact support promptly if the provided delivery window has passed or tracking says delivered but you cannot find your order.
Report the delivery
- Confirm the delivery date in Upcoming Orders.
- Read the latest tracking update, if available.
- Check the address and drop-off instructions recorded for that order.
- Tell support whether it has not arrived or is marked delivered but missing.
- Include the account name or email, delivery date, delivery address and latest update in the private conversation.
Mention any address discrepancy or unclear delivery message. A missing tracking link alone does not establish that the order is lost.
What happens next?
Support reviews the order and delivery evidence before confirming the next step. Keep a record of the updates you received to help with that review.
A replacement, credit or refund needs a separate confirmed outcome. Reporting the issue alone does not schedule another delivery.