Overview
Contact support when only one delivery should go to a different address. State that the change is temporary, because changing your primary address may affect other eligible orders.
Request the change
- Open the affected order and note its delivery date and current status.
- Send support the current address, requested address and delivery date.
- State that other deliveries should keep the existing address.
- Include the unit and necessary access or drop-off instructions in the private conversation.
- Wait for confirmation, then review the address on the affected delivery and any other orders the team identifies.
The requested address must be eligible for delivery. A nearby ZIP or a previously used address does not confirm eligibility for this request.
Locked orders or deliveries underway
Contact support immediately. An address change or reroute may no longer be possible. Saving a profile address does not confirm that the selected delivery or driver received an update.