Overview
Compare the meals you received with the order for that delivery date, then contact support about any missing or incorrect items.
What to send
- Your name and account email, sent privately.
- The delivery date.
- Which meals are missing or incorrect, including quantities.
- Clear photos of the received items and meal labels, when available.
Check the saved meal list in Upcoming Orders if it is available. If you cannot access the order details, include the information you have and explain what you expected to receive.
Similar dish names can be difficult to distinguish, so a label photo helps identify the item. The team will review the order and confirm the next step, including any remedy offered.
If the whole delivery has not arrived or cannot be found, use report a missing delivery. For taste or portion concerns, use tell us about a problem with your meals.
